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Call Tracking Metrics Calls Detail Report



This Call Tracking Metrics report includes provides close to 20 call performance metrics, including an option to listen to the actual call recordings.

Call Tracking Metrics provides call tracking statistics of online and traditional advertising to help marketers analyze ad and call agent performance.

Call Tracking Metrics reports are located in Reports & Tools > Digital Marketing > Call Tracking.

Important! To view this report, you must authorize a connection to a Call Tracking Metrics account.
Call Tracking Metrics report
 


Call Tracking Metrics Calls Detail Report

 
Example

Call Tracking Metrics call detail report




Report Options

 
select a report date

Custom Date Range
Select a custom Date Range

Report Dates

  • Select a Report Date range from the Report Options calendar tool or select a Custom Date Range in the top right toolbar
Report Title

General Options

  • Enter a custom report title, if desired.
Show or Hide Report Sections

Show or Hide Report Sections

  • Overview header with company name and totals
  • Calls grid is the table of individual call details
Grid Settings
Show or hide the following table columns:
  • Source of call
  • Duration of call
  • Direction (inbound vs. outbound)
  • Talk Time
  • Ring Time
  • Hold Time
  • Email address
  • City
  • State
  • Country
  • Postal Code
  • Called At (date and time)
  • Tracking Number
  • Dial Status (for outbound calls)
  • New Caller (displays green check mark indicator for yes, red x for no)
  • Business Number
  • Caller Number
  • Call Status
  • Audio (click to play the call recording)
report filters

Call Direction Filters

  • Inbound Calls
  • Outbound Calls
  • Outbound Messages
  • Inbound Messages



Add to PDF Report


Conveniently add a report or graph with its current settings to a PDF report by hovering over the gold gear icon and selecting Add to PDF Reports

add report to PDF


Select the PDF Report that you want the report or graph added to
             
select white label report

Drag the new report or graph into the position you want it to display in the PDF and confirm that the Date settings do not conflict with the automated scheduling settings.

Add to Marketing Dashboard


Conveniently add a report or graph with its current settings to a marketing dashboard:

1. Hover over the gold gear icon and select Add to Marketing Dashboard
2. Select the Dashboard (campaign name)
3. Select the Dashboard Page that you want the report added to


add report to PDF


4. Click the "Go to Dashboard" link to further customize the report (e.g., drag it to a specific position on the page, change date settings, etc.)
             



Refer to the Report Options section for details regarding the display settings, filters and sort options available for this report.

The report date (or date range) is governed by the selected Dashboard date option: Date Selection or Fixed Periods, learn more...

  • Daily reports default to the last day of the selected period
  • Weekly and monthly reports default to 1 month of data
To change the number of weeks or months displayed in a specific report, click the gear icon for any marketing dashboard report element and expand the Date option section, enter the number and click the Save Button.
 
marketing dashboard report date options





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